Contact Us
Questions, suggestions, or just want to say hi? We would love to hear from you.
Questions about tools?
Looking for advice on which email service fits your needs? We are happy to help point you in the right direction.
Found an error?
If something is outdated or incorrect, let us know. We want this resource to stay accurate and useful.
Before you write
Many questions are answered by the site sooner than by email. These five are the most common reasons people write to us:
What to include in a message
The fastest way to get a useful reply is to include four things: the page you were reading, the exact claim or excerpt, what you expected instead, and - for corrections - a source we can verify against.
Tool questions
Tell us your motion (self-serve SaaS, transactional-heavy, billing-driven), rough subscriber volume, and constraint. We will point you at the two pages best suited to shortlist from.
Corrections
Send the page URL plus a quoted excerpt and a source. Corrections with citations get applied; corrections without citations get reviewed and usually still help.
Vendor announcements
If you represent an email platform and something on the site is out of date, write to us. We re-verify wording against official pages rather than marketing assets.
Partnership inquiries
We keep sponsorship placements rare and visibly labeled. Email a base fact sheet; sponsored blurbs inside comparison tables are off the table.
Data or privacy requests
If you believe we hold data about you, write directly. We keep minimal inbound correspondence data, and we process requests against applicable law on a best-effort basis.
What to expect back
We reply to every message. Here is what makes a reply late or slow: no URL, no excerpt, or a question with ten pages of follow-up instead of one anchored question. These tables are honest expectations, not promises:
| Message type | Typical response time |
|---|---|
| Tool questions and corrections | 1-2 business days, usually faster for corrections with a citation |
| Vendor updates | re-verification runs in the next scheduled review pass; urgent factual errors get same-week fixes |
| Partnership inquiries | within a week, with a candid yes or no rather than a generic roll out |
What we cannot help with
- We cannot debug your sending infrastructure or review DNS records for specific domains - those changes need to be verified against your provider's official documentation.
- We cannot quote live vendor pricing. Pricing and plan mechanics change too quickly; our advice is always to confirm numbers on each vendor's official pricing page before budgeting.
- We do not sell, broker, or validate email lists. Anything wanting that gets no reply.
- We do not offer discounts or codes for third-party vendors - if a vendor is running one, their own site is the reliable source.
- We cannot negotiate contracts with vendors on your behalf - procurement discussions belong with the vendor's own sales team.
- We cannot audit your competitor's email program for you.
- We cannot promise a reply in a specific time on weekends - the response tables above describe business-day expectations.
- We cannot reverse a vendor's own decision, honor a rebate, or fix their support queue - correcting a vendor takes emails to their support desk; fixing us takes one message here.
- We cannot guarantee a specific tool will still exist or keep its plan structure when you renew - renewals deserve a fresh check of the official pricing page.
Small print that seems important
Email sent to us is treated as confidential unless you mark it otherwise, but we cannot guarantee delivery, availability, or third-party mailbox behavior for mail you send to us - inbox placement is a function of your own sending, not ours.
Do not send customer lists, billing details, or unsubscribe credentials - we will never need them, and anything sensitive gets deleted with no reply.
This contact page is a good-faith communication channel, not one with a contracted response-time SLA. The response tables above are typical, not guaranteed.
Also note that our correction-first bias means reports of factual errors move ahead of feature requests - accuracy is non-negotiable, opinions are cheap.
Finally: this site recommends billing-aware email tools where the use case warrants it, and hedged alternatives elsewhere. If you write asking which vendor pays the more generous commission, the thankless answer is that we recommend based on fit, not on payout.
the use case warrants it, and hedged alternatives elsewhere. If you write asking which vendor pays the more generous commission, the thankless answer is that we recommend based on fit, not on payout.